Shipping policy

At TOKI, every order is thoughtfully prepared and carefully packaged to ensure it arrives beautifully.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has shipped, you'll receive a confirmation email with tracking information.

During new product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.

Complimentary standard shipping is available on qualifying orders of $40 or more (before taxes and after discounts).

Delivery Estimates

Estimated delivery times begin once your order has been shipped.

Standard Shipping: 3–7 business days
Expedited Shipping: Available at checkout where offered

Please note that delivery times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive an email containing your tracking information so you can follow its journey.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. TOKI is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

If an order is returned due to an incorrect address or failure to collect the package, additional shipping charges may apply to resend the order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging, and we'll work quickly to make it right.

Lost Packages

If your tracking information shows your package has been delivered but you have not received it, we recommend first checking with mailbox, patio, front door, household members, neighbors, or your local carrier. If you're still unable to locate your package, please contact us, and we'll gladly assist you in working with the shipping carrier.

Questions

If you have any questions about your order or shipping, our Customer Care team is here to help. Please contact us, and we'll be happy to assist you.

Shipping Policy